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What is an Internet account?
It is a special type of account designed specifically for
Individual Investors who prefer to handle their finances Online
with little or no Broker contact.
What do I do if I can’t get to my computer to
place a trade?
Call your broker - see the "Contact Us" page.
Can I open an account even if I am a resident of a
Foreign Country?
Yes. You will, however, be required to fill out a W-8 form if
you are a foreign resident. This form will be mailed to you in
the new account package if you select foreign resident during the
registration process. Payment for trades can only be accepted in
U.S. funds, and we require these cleared funds to reside in your
account prior to placing trades. Check back with us often,
because together with Reality Online, a Reuters company, we will
soon be offering specialized content and presentation tailored to
International clients.
How do I transfer other securities and cash balances
to an account?
If you are transferring funds from another firm altogether,
you will need to request a transfer form which must be filled
out, signed, and sent back to us for processing. This is called
an ACAT transfer and normally takes three weeks to complete from
the time we receive your paperwork. (Make sure to include a copy
of your most recent statement from the firm you are transferring
from).
When can I get real-time quotes and how much will they cost?
Clients may subscribe to up-to-the-second quotes from the New York Stock Exchange, the American Stock Exchange, NASDAQ, and OPRA, including mutual funds and ticker search capabilities. The quote server used for real-time subscribers is a different server than that used for free delayed quotes. 20-Minute delayed quotes are free to all registered visitors to our site. Realize that "time" can be a misnomer in the Internet world, since commonly experienced network bottlenecks and slowdowns in transmission can affect timeliness. The price for unlimited real-time quotes is $29.95 per month.
I am new to the market and don’t understand many
of the financial terms. Where can I find out information?
This site provides a financial glossary to assist individual
investors in understanding the complex financial terms associated
with investing. Select Glossary
to view this information.
How can I speed up the amount of time it takes for me
to place an order?
Unfortunately, we can not speed up the phone lines that
connect you to your account. You can, however, bookmark the
Trading page as a way to bypass this site's Introduction pages.
Simply proceed to the trading screen and bookmark this screen for quick
access in the future.
Is there any account protection?
Securities held in your account are protected up to $100 million dollars. Our clearing firm is ADP Clearing & Outsourcing Services, Inc. a
member of the Securities Investor Protection Corporation (SIPC), which protects customer securities of its members up to $500,000 (including
$100,000 for cash claims). The additional $99,500,000 protection is provided by Asset Guaranty Insurance Company.
Where do I send my initial
deposit?
You can mail your check, made payable to ADP
Clearing, to:
Waypoint Brokerage Services, Inc.
2450 Eastern Blvd.
York, PA 17402
Please remember to write your account number or social security number
on the memo line of your
check.
Do you accept wire funds instructions for your
accounts?
Yes. In order for us to accept wired funds you must have an
account number and instruct your bank to send the funds as
follows:
ABA# - 021000018
Bank of New York/NYC
Account # : 8661169975
Account: US Clearing
FBO: Your name and account #
How do I trade Bonds on your web site?
We do not offer this service via the Internet at this time.
We promise to offer this service via the Internet
shortly... please check our site regularly. Please, always remember, we
never accept any
orders via e-mail.
How do I create stock lists to keep track of my
favorite securities?
From the menu bar select
“Portfolio
Tracker” to sign up for this free service. You can
track up to 300 securities and indicies, and receive updates via
e-mail.
Can I use this site to keep updated on my
portfolio during the day?
Yes! You can keep track of the market and your portfolios (up
to 300 securities and indicies) at any time by signing up with
our preferred content provider, Reality Online Inc. We will also
e-mail a market brief and information on your portfolio twice
daily if you wish. Proceed to “Portfolio
Tracker” in the Research area to set up your
portfolios.
Do you offer access to mutual funds?
Yes, we offer access to more than 1,500 fund options (load and no-load),
with something you simply can’t expect from a mutual fund
company: unbiased information. For a listing of funds go to
"Mutual Funds" in the Trading site.
Can I trade commodities/futures
contracts?
No, clients can not trade these products with our firm.
Who is your clearing firm?
ADP Clearing & Outsourcing Services, Inc. is your clearing firm.
Do you accept Stop or Stop/Limit orders on NASDAQ (OTC NMS and Small Cap)
securities and/or OTC Bulletin Board securities?
No. We do not accept Stop/Limit orders on NASDAQ or Bulletin Board securities due to the inconsistencies prevalent in this
dealer-based market. However, we will accept Stop orders eligible on NASDAQ securities (but Not on Bulletin Board securities).
We will also accept Stop or Stop/Limit orders for listed securities.
Note: We will not be responsible for the entry or possible execution of Stop or Stop/Limit orders in ineligible securities described above.
Why wasn’t my OTC limit order executed? I saw it trade at my limit.
In most cases with OTC (over the counter) stocks, this is a function of the bid
and ask. The bid is the highest price a prospective buyer (one who is buying
your stock) is prepared to pay at a particular time for a trading unit of a given
security; the ask is the lowest price acceptable to the prospective seller (one
who is selling you the stock) of the same security. The difference between the
bid and ask is called the spread. While you may see your stock trade at your
limit price, it may be at the ask if you are trying to sell or at the bid if you are
trying to buy, therefore your order would not be executed. Even if the stock is
trading in the spread, you are not guaranteed an execution. Only if your limit is
at the bid (in case of a sell) or the ask (in case of a buy) will you have the
chance of your order being executed. Unlike listed securities (ie. NYSE
stocks), OTC’s are not guaranteed an execution.
I am an existing customer, do I need to open a new
account to trade via the Internet?
No. If you already have an existing account go to the link account
page and insert your account number(s) and we will approve your request
and activate your internet privileges. You can Open
a New Account Online and get started trading in one business
day or request an application via regular mail. You will receive
an e-mail message within one business day after we have received
your account request indicating that you are able to access your
account via the internet.
If you have questions, comments, or problems please contact us.
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